Roles and responsibilities of a property manager

 Adding value to a real estate investment

 Strategies for tenant satisfaction

 Contracting with vendors and suppliers and managing supplier agreements

 Property characteristics and leasing and marketing strategies

 Managing risk and understanding commercial insurance coverages

 Property Tour: the property management office


 Developing effective emergency and disaster preparedness plans and programs

 Managing tenant improvements

 Budgeting, accounting, and business plan development  Models for recovering operating expenses

 Due diligence process for buying and selling real estate

 Understanding OSHA safety requirements

 Understanding indoor air quality issues and EPA requirements

  Property Tour: engineering office and non-office occupancies


 How HVAC and plumbing systems work

  How electricity flows through a building and the various levels of power

  Work order systems and best practices for managing service calls

 Property Tour: HVAC, domestic water, fire alarm, fire sprinkler, main electric room


  Types and operations of fire alarm and control systems

 Reactive vs. preventive vs. predictive maintenance of building facilities and systems  Elevator and escalator systems and operations

  Roofing systems—built-up, modified bitumen, single-ply

  Managing solid waste and recycling

  Managing cleaning services and contracts

  Property Tours: elevators/escalators, roof systems, solid waste/recycling, janitorial inspection


  Successful approaches to pest management

 Types of parking structures and parking management

 Assuring secure and safe buildings  Understanding and managing landscaping tasks and snow removal

  Learn about BOMA and meet BOMA leaders

  Learning assessment group exercise

  Property Tour: parking, security, pest control, landscaping